Mid Year Sale FAQs 2026

What are the Terms & Conditions?

Early Access 

*FIRSTDIBS is valid from 7:00pm to 11:59pm Sunday, 14 June BST 2026. Not available with any other offer or discount. Use code FIRSTDIBS in the Checkout or Shopping Cart for 15% off. Discount is valid on the MooGoo Mid Year Sale collection only. Sale excludes Gift Vouchers, Value Packs & Bundles, Refill Starter Kits and any out-of-stock items. If the offer is not shown in the Cart, conditions have not been met. Discounts cannot be added to orders after they have been placed or outside of the promotion period. Discount Codes cannot be stacked with Gift Vouchers. Cancellations will not be accepted within the sale period. Should you wish to cancel, we can help facilitate a return upon delivery. MooCoin Rewards cannot be redeemed during the sale period.

Active Sale

*The MooGoo 15% Off Mid-Year Sale is valid from 12:00am Monday, 15 June to Saturday, 20 June 11:59pm BST 2026. Not available with any other offer or discount. Discount applies automatically and no code is required. Discount is valid on the MooGoo Mid Year Sale collection only. Sale excludes Gift Vouchers, Value Packs & Bundles, Refill Starter Kits and any out-of-stock items. If the offer is not shown in the Cart, conditions have not been met. Discounts cannot be added to orders after they have been placed or outside of the promotion period. Discount Codes cannot be stacked with Gift Vouchers. Cancellations will not be accepted within the sale period. Should you wish to cancel, we can help facilitate a return upon delivery. MooCoin Rewards cannot be redeemed during the sale period.

Last Minute Shoppers

*SMOOTHMOOVE is valid from 12:00am Monday, 22 June to Tuesday, 30 June 11:59pm BST 2026. Not available with any other offer or discount. Use code SMOOTHMOOVE in the Checkout or Shopping Cart for 15% Off. Discount is valid on the MooGoo Mid Year Sale collection only. Sale excludes Gift Vouchers, Value Packs & Bundles, Refill Starter Kits and any out-of-stock items. If the offer is not shown in the Cart, conditions have not been met. Discounts cannot be added to orders after they have been placed or outside of the promotion period. Discount Codes cannot be stacked with Gift Vouchers or MooCoin Rewards. Cancellations will not be accepted within the sale period. Should you wish to cancel, we can help facilitate a return upon delivery.

When does the sale start and end?

Our MooGoo Mid Year Sale is valid from 12:00am Monday, 15 June to Saturday, 20 June 11:59pm BST 2026.

How much is the sale discount?

We're offering a 15% discount! Please keep in mind that there are a couple of exclusions; Gift Vouchers, Value Packs & Bundles, Refill Starter Kits and any out-of-stock items This can not be stacked with any other discounts or vouchers.

Do I need a discount code?

No! All sale prices are automatically calculated and applied at checkout. 

Why can't I redeem my MooCoins?

We have temporarily removed MooCoin redemption during our Mid Year Sale period. MooCoin discounts can not be used in addition to our 15% off discount. 

Following a lot of customer confusion in the past, we felt it was best to remove the option altogether this time around. 

Please rest assured that you will still accumulate points for any orders placed during the sale period, and you will be able to use these as soon as the sale has ended. 

Can I use other codes or vouchers?

As we are currently offering a massive 15% discount for our Mid Year Sale, this sadly means that we are unable to offer further discounts. Other discounts and vouchers, including MooCoins, Birthday vouchers and welcome offers can’t be used during this time. We recommend keeping these handy, as you will be able to use them for your next purchase. 

Where is my order?

Our Mid Year Sale has caused a huge surge in orders, which may lead to some delays in dispatch. We sincerely apologise for any inconvenience this may have caused.

Please know that our warehouse team is going above and beyond, working extended hours and weekends to get orders out as quickly as possible. We’ve also hired as many additional staff as our space allows to help keep up with the demand. Your understanding during this busy time means a lot to us, and we’re so appreciative!

When is tracking available for my order?

If tracking is unavailable, it means that your order is still in the pick and pack stage and hasn’t been dispatched. We apologise for the delay and truly appreciate your patience!

Can I cancel my order?

Unfortunately, due to the high volume of orders during our sale period, we aren’t able to process order cancellations at this time. Once you receive your order, we’ll be more than happy to arrange a return at our expense. We apologise for the inconvenience.

Can I edit my order?

Unfortunately, due to the high volume of orders during our sale period, we’re unable to accommodate any changes to your order once placed. 

Once you receive your order, we’d be more than happy to arrange a return for any items you no longer need.

Why do I still have to pay for shipping after the discount brings my order value below €60? 

We’re sorry, sadly, our free shipping threshold is based on the final order total after any discounts, so in this case, the discount brought the total just below the limit.

If you’d like, adding a small extra item could help you reach the free shipping minimum next time. We recommend stocking up, as we don’t do these kinds of discounts often. 

Can I change my delivery address if my order hasn't been shipped yet?

We sure can! Please contact us as soon as possible via email or phone to arrange an address change. Once finalised, please ignore the address on your shipping confirmation email. Although the old address will still appear in that communication, rest assured that it has been manually changed, and your order will be sent to the correct address you have provided.

Can I change my delivery address if my order has been shipped?

We do apologise, your order has been shipped, meaning we are unable to change the address. We recommend requesting redirection through An Post.  

I ordered before the sale, can I have the discount applied to my order now?

We completely understand how frustrating it can be to see a sale go live right after placing an order, especially during a big event like Mid Year Sale. We run this sale annually around the same time every year to keep it consistent for our customers. 

Unfortunately, we aren’t able to refund the difference, as the sale prices are only available during the promotion period. We truly appreciate your understanding and your support.

Why did I not receive a free gift?

We love including gifts whenever we can, but they aren’t something we can offer with every order, sadly! 

Can I redirect my order?

Unfortunately, we are unable to change the delivery address once your order has been shipped. We recommend contacting An Post to request redirection.