What ingredients do you avoid when making a moisturiser?
There's lots of things you won't find in this cream (or any of our other products) because they were all formulated for family members and close friends. This includes Paraffin and Mineral Oil which derive from petroleum, but are commonly found in commercial moisturisers like Sorbolene. We don’t think putting the stuff that goes into our cars on our skin is the healthiest thing we can do.
We also don’t use any synthetic preservatives such as Parabens and Phenoxyethanol, although they're pretty common too, including with a few brands that claim to be natural (you know who you are!). We avoid a lot of other things too, way too many to list here. We also don't use any useless, trendy ingredients like stem cells from Swiss apples or super power jellyfish DNA, just natural, effective ingredients for healthy skin.
My cream isn’t white. Does this mean it’s gone bad?
Since we use natural ingredients in our products, you may sometimes notice a change in colour to your cream, particularly this one. A change in colour is normal and should be expected since we don’t use any bleaching agents to keep the cream bright white. Natural ingredients are also often rich in colour and can change the colour of a cream after it's mixed in. Don’t be surprised if this cream changes to a light pink or tan colour over time. It’s not a bad thing.
Is this moisturiser made of milk?
We aren’t called MooGoo because our products are made with milk. If you think about it, putting any meaningful amount of fresh milk into a cream and then putting it on a shelf in a store for a while would not end well – yuck! We do use ethically and sustainably sourced Milk Protein from a credible Australian supplier in a some of our skincare products because research has found that it helps to increase skin elasticity by up to 20%.
If you want to know more about the Milk Protein we use, check out the General section on our FAQ page for more detailed information.
I’m Lactose intolerant. Are MooGoo products safe for me to use?
Almost all of our products do not contain milk, except for our Cleansing Bars. We do add Milk Protein to some of our moisturising creams as it happens to be very good for maintaining skin elasticity and for protecting the hair shaft in our Hair Care products. The protein is not related to Lactose.
If you have an allergy to Milk Protein (rather than Lactose) you may want to choose creams without Milk Protein. They include the Eczema & Psoriasis Cream, Soothing MSM Moisturiser and Scalp Cream.
What’s the difference between the Skin Milk and Full Cream?
Our Skin Milk Udder Cream is a lighter formulation. The Full Cream Moisturiser is similar but has added ingredients to make it richer for those who need a little more hydration, particularly in the winter months or suffer from extremely dry skin. Both can be applied either on the body or face...wherever you need it.
I can’t seem to get all of the product out of the bottle with the pump? Why is this happening?
Based on requests from the Herd, we created larger sizes of our moisturisers as we know that when you love something, you often want to buy in bulk. Larger sizes are better value for money, use less plastic and you can get more ‘Goo in one go. When it comes to products with higher viscosity (thicker in nature), it can be harder for them to be dispensed through a pump system when the product is running low. This means that you might not be able to access every last drop with the pump provided. To get your hands on the last bit of product in the bottle after it can no longer be pumped, simply turn the bottle upside down and allow the product to make its way to the top of the bottle with the help of gravity. Now when you unscrew the cap, the product will be there ready for you to use and enjoy as needed. We use bottles with pump tops instead of jars as we find this to be much more sanitary delivery system.
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